YOUTUBE SHORT:
https://youtube.com/shorts/kJfUtynXuJ4?si=sWrU9ak6UsIGQKuh

The Damage Unfolds

Upon receiving the trailer back, we quickly noticed that one of the fenders was crushed. The damage was severe enough that it was rubbing against the back side of two tires, causing them to burn and melt rubber. Unfortunately, this meant the fender and the two tires had to be replaced. Additionally, one of the loading ramps was bent beyond repair and multiple ratcheting tie down straps were cut, requiring replacements as well.

Client's Disclosure and Initial Steps

The client informed us about the damage to the fender and ramp but neglected to mention the other issues. They did provide a new fender, though it lacked a backside and was the wrong overall size. With the client's understanding, we kept the $300 security deposit and informed the client that we would obtain three quotes for the necessary repairs. The client kindly offered a contact to perform the work.

The Repair Process

The provided contact was unable to paint the fender and could only handle its replacement. With the limited ability to perform the scope of work meant that tires, painting, and ramp repairs remained would remain unresolved. The tie-down straps, fortunately, were a quick fix from our local supplier.

In the end, we opted to work with a local trailer dealer who offered the best price for the comprehensive repairs needed. This included fender replacement, painting, tire replacement, and loading ramp replacement. As a result, the trailer was out of commission for exactly 30 days.

Resolving the Costs

After completing the repairs, we contacted the client to inform them of the additional repair costs that exceeded the security deposit. About two weeks later, we were able to charge the remaining amount to the card on file.

A Note on Client's Contact

It's worth mentioning that the contact provided by the client expressed reluctance to undertake the work. They felt uncomfortable being "pinned" between their friend (our client) and the owner of the trailer (us, ACG Rental Trailers). Considering this sentiment and their limited scope of work, we decided to seek a repair shop that could handle the entire job.

At ACG Rental Trailers, we always strive to handle such situations with transparency and integrity. We understand that accidents happen, but proper communication and fair solutions are key to maintaining trust with our clients. If you have any questions or concerns about our rental process or need assistance, feel free to reach out to us!

Tow Safe Yall!